Activate Remote Support

Note:  The CRX+ device must be registered in order to enable remote support.

Remote support allows a Raven service specialist to remotely view and control the CRX+ system. Remote support must be enabled by the user to allow a service specialist to help troubleshoot or access information. To enable remote support:

Note:  Remote support on CRX+ can only be performed via Slingshot®.

1. Select Settings on the bottom left of the Home screen. The Settings Menu will open.

   Note:  Remote support is also available in the System Status Box near the top-left corner of the Home screen and Run screen.

2. Select Remote Support on the Settings menu. The Liability Warning window will open.
3. Accept the Liability Warning by selecting Yes.
4. Select the Enable Remote Support checkbox if it is not already checked.
5. Provide the support code displayed in the lower left corner of the CRX+ to the service specialist. Once remote support is connected, the name of the Remote Viewer will be visible in the list.
6. Accept the waiver to enable remote support.
7. After enabling remote support, select Accept.

Last Revised: Mar 2025