Remote Support

Enable Remote Support

Note:  Remote support on CRX can only be performed via Slingshot®.

Remote support must be enabled by the user to allow a service specialist to help troubleshoot or access information.

To enable remote support:

1. Select Settings on the bottom left of the Home screen. The Settings Menu will open.
2. Select Remote Support on the Settings menu. The Remote Support window will open.
3. Select the Enable Remote Support checkbox.
4. Provide the support code displayed in the lower left corner of the CRX to the service specialist. Once remote support is connected, the name of the Remote Viewer will be visible in the list.
5. Accept the waiver to enable remote support.
6. After enabling remote support, select Accept.

Begin a Remote Support Session

Note:  A Slingshot® connected device must be connected to the ROS device to access remote support.

If a wireless signal is available, the operator may use ROS to request remote assistance from a Raven dealer or technician.

To begin a session from the Administrator or User Panel:

1. Select the Administrator Panel icon in the top left corner of the display.

2. Select the Remote Support utility.

3. ROS will send the request to the Slingshot® server and a Service Code will be provided. Depending upon wireless network connectivity and signal strength, the service code request may take a few minutes to return to ROS.

4. Provide the Service Code to the Raven technician or support representative to allow remote access to ROS.

To begin a session from the Slingshot® widget in a job:

Note:  The Slingshot® Connection Status widget will be required to initiate a remote support session during a job. Refer to Add Widgets to a Screen Layout for assistance with adding widgets to the screen layout.

1. Select and hold the Slingshot® Connection Status widget for approximately two seconds to access the in-job prompt.

2. Select the Remote Support tab.

3. Select the Request Support button at the bottom of the prompt.

4. ROS will send the request to the Slingshot® server and a Service Code will be provided. Depending upon wireless network connectivity and signal strength, the service code request may take a few minutes to return to the ROS display.

5. Provide the Service Code to the Raven technician or support representative to allow remote access to the ROS device.