Verification Overview

Verification in Dispatch Pro refers to verifying and confirming the completion of an order. Verifying completed orders is easy in Dispatch Pro.

To verify that an assigned order has been completed:

1. Navigate to the Completion page.

   

2. Locate the desired order and select the Export button. A new page will load and show all the details of the order.

   

3. Review the following details before verifying the order:
   Verify Completion Information

   Verify that all of the completion information is correct. Select Edit to change any values or descriptions.

   

   Check Notes

   Review any messages in the Notes section. To add an additional note, select the text box and compose a new note. Select Add to save the note to the assignment.

   

   Check Completion Information

   Review the recorded coverage. Ensure the products are recorded appropriately and the coverage is recorded accurately.

   

   Note:  All history of the order and the user who completed the order will be displayed below the coverage map.

4. Select Verify in the upper right-side corner of the page.

   

   Note:  If desired, select Reschedule to send the order back to the Scheduling tab to be assigned to a piece of equipment.

5. The now verified order will be moved to the Verified status.

   

   Note:  If utilizing an integrated external billing system, orders will be sent to the billing system once verified.

Last Revised: Sep 2024